---
title: Getting started | Customer FAQ & Information
description: Get started with Enreal’s clean energy—learn about quotes, deposits, installation, and battery options. Everything you need to know in one place.
---

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1. [Customer FAQ & Information](https://enreal.com.au/faqs)
2. [Getting started](https://enreal.com.au/faqs/getting-started)

# Getting started

 Get started with Enreal’s clean energy—learn about quotes, deposits, installation, and battery options. Everything you need to know in one place.

- [How much is the deposit?](https://enreal.com.au/faqs/how-much-is-the-deposit)
- [How can I pay the deposit?](https://enreal.com.au/faqs/how-can-i-pay-the-deposit)
- [Can I negotiate the terms of the quote?](https://enreal.com.au/faqs/can-i-negotiate-the-terms-of-the-quote)

## Installation

- [What happens after the installation is complete?](https://enreal.com.au/faqs/what-happens-after-the-installation-is-complete)
- [Do I need to be home during the installation?](https://enreal.com.au/faqs/do-i-need-to-be-home-during-the-installation)
- [Will the installation process disrupt my daily routine?](https://enreal.com.au/faqs/will-the-installation-process-disrupt-my-daily-routine)
- [Is there anything I need to do before install?](https://enreal.com.au/faqs/is-there-anything-i-need-to-do-before-install)
- [What are the steps involved in the installation process?](https://enreal.com.au/faqs/what-are-the-steps-involved-in-the-installation-process)
- [How long does the installation process take?](https://enreal.com.au/faqs/how-long-does-the-installation-process-take)
- [Do I need spare tiles for installation day?](https://enreal.com.au/faqs/do-i-need-spare-tiles-for-installation-day)

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## Site Assessment

- [What happens after my site assessment?](https://enreal.com.au/faqs/what-happens-after-my-site-assessment)
- [What will the Installer do during the site assessment?](https://enreal.com.au/faqs/what-will-the-installer-do-during-the-site-assessment)
- [What is a site assessment?](https://enreal.com.au/faqs/what-is-a-site-assessment)
- [What happens at a site assessment?](https://enreal.com.au/faqs/what-happens-at-a-site-assessment)
- [Do I need to be home for the Site Assessment?](https://enreal.com.au/faqs/do-i-need-to-be-home-for-the-site-assessment)

## Estimate and Recommendation Tool

- [How does the tool calculate the estimated savings?](https://enreal.com.au/faqs/how-does-the-tool-calculate-the-estimated-savings)
- [How does the recommendation and savings tool know the best kit size?](https://enreal.com.au/faqs/how-does-the-recommendation-and-savings-tool-know-the-best-kit-size-)
- [How does your recommendation and savings estimate tool work?](https://enreal.com.au/faqs/how-does-your-recommendation-and-savings-estimate-tool-work)

## Desktop Assessment

- [What happens after I pass the desktop assessment?](https://enreal.com.au/faqs/what-happens-after-i-pass-the-desktop-assessment)
- [What happens if I fail the desktop assessment?](https://enreal.com.au/faqs/what-happens-if-i-fail-the-desktop-assessment)
- [What happens at a desktop assessment?](https://enreal.com.au/faqs/what-happens-at-a-desktop-assessment)

## Product Information

- [How does our Home Energy Kit system provide long-term value?](https://enreal.com.au/faqs/how-does-our-home-energy-kit-system-provide-long-term-value)
- [How does future proofing contribute to sustainability?](https://enreal.com.au/faqs/how-does-future-proofing-contribute-to-sustainability)
- [Why should I go for the biggest solar and battery size possible?](https://enreal.com.au/faqs/why-should-i-go-for-the-biggest-solar-and-battery-size-possible)
- [My solar system is old, can I still add a battery?](https://enreal.com.au/faqs/my-solar-system-is-old-can-i-still-add-a-battery)
- [What is the expected lifespan of a battery retrofit system?](https://enreal.com.au/faqs/what-is-the-expected-lifespan-of-a-battery-retrofit-system)
- [Are there any maintenance requirements for the battery system?](https://enreal.com.au/faqs/are-there-any-maintenance-requirements-for-the-battery-system)
- [How does the installation process work for a battery retrofit?](https://enreal.com.au/faqs/how-does-the-installation-process-work-for-a-battery-retrofit)
- [Why should I adopt a battery retrofit now?](https://enreal.com.au/faqs/why-should-i-adopt-a-battery-retrofit-now)
- [What are the benefits of retrofitting my existing solar system with a battery?](https://enreal.com.au/faqs/what-are-the-benefits-of-retrofitting-my-existing-solar-system-with-a-battery)
- [What is a battery retrofit?](https://enreal.com.au/faqs/what-is-a-battery-retrofit)
- [I have an electric vehicle, does my inverter or battery have to be next to where I charge my car?](https://enreal.com.au/faqs/i-have-an-electric-vehicle-does-my-inverter-or-battery-have-to-be-next-to-where-i-charge-my-car)
- [Can a battery go outside?](https://enreal.com.au/faqs/can-a-battery-go-outside)
- [Does a battery have to go on a wall?](https://enreal.com.au/faqs/does-a-battery-have-to-go-on-a-wall)
- [Can I choose where my battery goes?](https://enreal.com.au/faqs/can-i-choose-where-my-battery-goes)

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## Quote Process

- [What information do I need to provide for a quote?](https://enreal.com.au/faqs/what-information-do-i-need-to-provide-for-a-quote)
- [How long does it take to receive a quote?](https://enreal.com.au/faqs/how-long-does-it-take-to-receive-a-quote)
- [What are the steps involved in the quote process?](https://enreal.com.au/faqs/what-are-the-steps-involved-in-the-quote-process)
- [How long is the quote valid?](https://enreal.com.au/faqs/how-long-is-the-quote-valid)
- [Can I still get a quote if I don’t have my electricity bill?](https://enreal.com.au/faqs/can-i-still-get-a-quote-if-i-dont-have-my-electricity-bill)

## Deposit Information

- [Is a deposit required?](https://enreal.com.au/faqs/is-a-deposit-required)
- [Is the deposit refundable?](https://enreal.com.au/faqs/is-the-deposit-refundable)

- [Getting started](https://enreal.com.au/faqs/getting-started#main-content)
  
  
  
  
  
    - [Installation](https://enreal.com.au/faqs/getting-started#installation)
    - [Site Assessment](https://enreal.com.au/faqs/getting-started#site-assessment)
    - [Estimate and Recommendation Tool](https://enreal.com.au/faqs/getting-started#estimate-and-recommendation-tool)
    - [Desktop Assessment](https://enreal.com.au/faqs/getting-started#desktop-assessment)
    - [Product Information](https://enreal.com.au/faqs/getting-started#product-information)
    - [Quote Process](https://enreal.com.au/faqs/getting-started#quote-process)
    - [Deposit Information](https://enreal.com.au/faqs/getting-started#deposit-information)
- [General](https://enreal.com.au/faqs/general#main-content)
  
  
  
  
  
    - [Pricing](https://enreal.com.au/faqs/general#pricing)
    - [Solar and Battery](https://enreal.com.au/faqs/general#solar-and-battery)
    - [Electricity Bill](https://enreal.com.au/faqs/general#electricity-bill)
- [Product Information](https://enreal.com.au/faqs/product-information#main-content)
  
  
  
  
  
    - [Warranties and Documents](https://enreal.com.au/faqs/product-information#warranties-and-documents)
    - [Solar or Battery operating](https://enreal.com.au/faqs/product-information#solar-or-battery-operating)
    - [End of life](https://enreal.com.au/faqs/product-information#end-of-life)

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