If you're not happy with our products, services, team, or how we handled something, please let us know as soon as you can so we can fix it quickly.

Ways to Give Feedback or Make a Complaint

• Submit Feedback
• Make a Complaint 

Need Help with Something?

Contact us to get the right support. Our support team is available from [insert times] AEDT. You can also call Customer Care at [phone number] between [insert times] AEDT. You can also visit our Help Centre for quick answers to common questions.

Want to Make a Complaint?

If you've had a bad experience with us or our products, we want to hear about it so we can figure out what went wrong and fix it.

Here’s how you can make a complaint:

• Call Customer Care: care@enreal.com.au, 9am to 5pm AEDT, Monday to Friday
• Email: care@enreal.com.au (Subject: Formal Complaint)
• Write to us: Enreal Customer Resolutions, Level 33, 2 Southbank Boulevard, Southbank VIC 3006. (Please mark it “Formal Complaint”)

What to Include in Your Complaint:

Your name and contact information (including your account number and address). What the problem is, what went wrong, and how you’d like us to fix it.