At Enreal, we’re here to make sure you have a great experience with us. This guide explains what you can expect from our team, your rights as a customer, and what we kindly ask of you to keep everything running smoothly.

1. What You Can Expect From Us

Here’s what we promise:

• Reliable Service: We’ll consistently deliver top-notch service that you can count on.
• Quick Help: We’ll respond to your questions within 2 business days and do our best to solve any issues within 5 days.
• Friendly Support: You’ll always be treated with kindness and respect by our team.
• Clear Communication: We’ll keep you in the loop about any important updates or changes and we’ll make sure that the information we provide is easy to understand.

2. Our Goals for Great Service

We’re focused on making sure you’re happy with our service. We aim to:

• Keep You Satisfied: Your feedback helps us improve, so we’ll check in with you to make sure you’re happy.
• Be Fast and Efficient: We’re committed to delivering fast, accurate service every time.
• Own Up to Mistakes: We track how we’re doing and use your feedback to keep getting better.

3. Your Rights as a Customer

You can always count on:

• Respect: You deserve to be treated with fairness and care, and we’ll make sure that happens.
• Clear Information: We’ll provide you with easy-to-understand info about our services, fees, and any changes.
• A Listening Ear: If you have feedback or a concern, we’ll listen and work to fix it quickly.
• Privacy Protection: Your personal information is safe with us, and we’ll follow all privacy laws to protect it.

4. How You Can Help Us

We’re here to give you the best service possible, and you can help by:

• Providing Accurate Info: Keeping your details up to date helps us serve you faster and better.
• Being Respectful: Please be kind and clear when talking to our team, and we’ll do the same for you.
• Paying on Time: Timely payments help us keep everything running smoothly for you.
• Following Our Guidelines: Sticking to our policies ensures we can deliver the best experience for everyone.