Support services to help customers experiencing financial difficulties.

Life can take unexpected turns, and if you're finding it hard to keep up with payments right now, the Enreal Care team is here to help.

Who can get help from Enreal Care?

We understand that many things can make life difficult, including:

• Losing your job or income
• Family problems or separation
• Illness or death in the family
• Caring for someone
• Domestic or family violence
• Natural disasters like floods or bushfires
• Physical or mental health conditions
• Disabilities
• Homelessness
• Addiction
• Cultural or language barriers, and more

How Enreal Care can support you

We offer confidential help tailored to your needs. If you think we can assist, reach out to us as soon as possible.

Here's how we can help:

• Extra time to pay
• Setting up a payment plan
• Customised support for your situation

You can also learn more about about Enreal Care and what happens if you don't pay in our Help section.

Domestic and family violence

We understand that domestic and family violence, including financial abuse, affects many people. We’re committed to supporting those impacted. If you’re experiencing domestic or family violence, Enreal Care can offer confidential help with managing your payments or account.

How to access support

To learn how Enreal Care could support you, email is on enrealcare@enreal.com.au or call the Enreal Care team on 1800 844 022, 9am to 5pm, Monday to Friday AEDT (excluding public holidays).