Your Enreal Home Energy Kit is about to be installed bringing you closer to lower power bills and smarter energy. Exciting stuff!

Here’s a short guide to help you prepare for your installation day.

What Happens Before We Arrive

Your installer will usually bring everything with them on your installation day. In some cases, equipment may arrive the day before.

To help things run smoothly:

• Keep access areas clear (driveway, side gates, etc.)
• Be home to confirm the installation can start
• Have your Wi-Fi details ready so we can connect your system once installed

What happens during installation?

• The installer team will set up safe access to your roof and install temporary railings if needed
• Solar panels are mounted on metal rails fixed to your roof
• The inverter and battery are installed 
• The battery is connected to the inverter
• Cables are run from the panels to the inverter and switchboard
• Electrical work is completed, including installing circuit breakers and isolators
  Heads up: Your power will be turned off for around 2 hours while your Installer safely connects your system to your electrical switchboard.
• Your system is configured using the manufacturer’s app
• We test everything to make sure it’s working as it should
• A Certificate of Electrical Safety is issued
• Photos are taken for compliance and uploaded to the STC platform

Most installations are completed within one day. Depending on your system’s size, installation may carry over into multiple days.

We put safety first: If weather conditions aren’t safe (e.g. high winds, heavy rain, extreme heat), we may reschedule your installation to protect you and our team.

After Installation

Your installer will:

• Set up system monitoring on your phone
• Walk you through how to check performance and basic functions

When Will My System Be Activated?

If you're in NSW, your system will be connected the same day.

In Victoria, an inspector will come to sign off on your system installation. This can take time depending on demand in your area.

In other states, activation may take a little longer depending on your energy retailer.

What Happens Next?

We’ll take care of:

• Registering your system with your energy retailer and AEMO
• Finalising your STC paperwork and sending it to you for signing

• System specs and user manuals
• Shutdown procedures
• Troubleshooting tips
• Support contact details

Once you’ve received your pack, your system will be fully operational

How do I contact you if I have questions?

Please call us on: 1800 844 022