---
title: Product Information | Customer FAQ & Information
description: Product Information
---

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1. [Customer FAQ & Information](https://enreal.com.au/faqs)
2. [Product Information](https://enreal.com.au/faqs/product-information)

# Product Information

## Warranties and Documents

- [Product Documents and Warranties](https://enreal.com.au/faqs/kit-product-documents)
- [What should I do if my product is out of warranty?](https://enreal.com.au/faqs/what-should-i-do-if-my-product-is-out-of-warranty)
- [Are there any exclusions to the warranty?](https://enreal.com.au/faqs/are-there-any-exclusions-to-the-warranty)
- [Is the warranty transferable if I sell my home?](https://enreal.com.au/faqs/is-the-warranty-transferable-if-i-sell-my-home)
- [How do I claim a warranty?](https://enreal.com.au/faqs/how-do-i-claim-a-warranty)
- [What does the warranty cover?](https://enreal.com.au/faqs/what-does-the-warranty-cover)

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## Solar or Battery operating

- [How long do solar batteries last?](https://enreal.com.au/faqs/how-long-do-solar-batteries-last)
- [What should I do if my battery system is not working properly?](https://enreal.com.au/faqs/what-should-i-do-if-my-battery-system-is-not-working-properly)
- [Can I monitor my battery system remotely?](https://enreal.com.au/faqs/can-i-monitor-my-battery-system-remotely)
- [What maintenance is required for a solar battery system?](https://enreal.com.au/faqs/what-maintenance-is-required-for-a-solar-battery-system)
- [What should I do if my system is not working properly?](https://enreal.com.au/faqs/what-should-i-do-if-my-system-is-not-working-properly)
- [How often should I perform maintenance on my system?](https://enreal.com.au/faqs/how-often-should-i-perform-maintenance-on-my-system)
- [What should I do if there is a power outage?](https://enreal.com.au/faqs/what-should-i-do-if-there-is-a-power-outage)
- [How can I monitor the performance of my system?](https://enreal.com.au/faqs/how-can-i-monitor-the-performance-of-my-system)

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## End of life

- [What are the environmental impacts of disposing of End Of Life batteries?](https://enreal.com.au/faqs/what-are-the-environmental-impacts-of-disposing-of-end-of-life-batteries)
- [How can I tell if my battery is nearing the end of its life?](https://enreal.com.au/faqs/how-can-i-tell-if-my-battery-is-nearing-the-end-of-its-life)
- [What happens when my battery reaches the end of its life?](https://enreal.com.au/faqs/what-happens-when-my-battery-reaches-the-end-of-its-life)

- [Getting started](https://enreal.com.au/faqs/getting-started#main-content)
  
  
  
  
  
    - [Installation](https://enreal.com.au/faqs/getting-started#installation)
    - [Site Assessment](https://enreal.com.au/faqs/getting-started#site-assessment)
    - [Estimate and Recommendation Tool](https://enreal.com.au/faqs/getting-started#estimate-and-recommendation-tool)
    - [Desktop Assessment](https://enreal.com.au/faqs/getting-started#desktop-assessment)
    - [Product Information](https://enreal.com.au/faqs/getting-started#product-information)
    - [Quote Process](https://enreal.com.au/faqs/getting-started#quote-process)
    - [Deposit Information](https://enreal.com.au/faqs/getting-started#deposit-information)
- [General](https://enreal.com.au/faqs/general#main-content)
  
  
  
  
  
    - [Pricing](https://enreal.com.au/faqs/general#pricing)
    - [Solar and Battery](https://enreal.com.au/faqs/general#solar-and-battery)
    - [Electricity Bill](https://enreal.com.au/faqs/general#electricity-bill)
- [Product Information](https://enreal.com.au/faqs/product-information#main-content)
  
  
  
  
  
    - [Warranties and Documents](https://enreal.com.au/faqs/product-information#warranties-and-documents)
    - [Solar or Battery operating](https://enreal.com.au/faqs/product-information#solar-or-battery-operating)
    - [End of life](https://enreal.com.au/faqs/product-information#end-of-life)

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